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Hi, I'm Clara.

UX Researcher. Design Strategist. Problem Solver.

As a seasoned UX research consultant with experience across a diverse range of industries, I'm passionate about driving research and design decisions that are grounded in user needs and insights and meet both business and user needs. With years of experience working with clients across various industries, including cybersecurity, healthcare, and pharmaceuticals, I have honed my skills in conducting assessments, facilitating workshops, and driving UX research initiatives. I aim to empower clients with actionable insights and strategies that inform their design decisions and ultimately result in user-centered products and services that make a difference.

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What I do.

Recent Client Case Studies

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Populus Financial Group

Conducting a comprehensive research-driven Customer Experience (CX) assessment as part of PFG's digital transformation initiative to improve customer satisfaction and take steps towards a seamless omnichannel experience.

Consumer Reports App Redesign

Identifying opportunities to improve the app experience in order to drive acquisition, specifically amongst the 25-45-year-old age demographic.

Coming Soon
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AMR Participatory Design Pilot Project

This is your Project description. Whether your work is based on text, images, videos or a different medium, providing a brief summary will help visitors understand the context and background. Then use the media section to showcase your project!

Ostendio SaaS Platform Redesign

Modus partnered with Ostendio to help them improve and address user pain points, simplify complex features and workflows, and ensure they held their position as a “best-in-class” solution in an increasingly competitive marketplace.

Coming Soon
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SHRM Research & Strategy

The Society of Human Resource Management (SHRM) was interested in learning more about the overall user experience with the SHRM flagship app. Specifically, understanding the pain points, unmet user needs, and opportunities for leveraging the app to drive user engagement with the SHRM eco-system.

UX Research

Strategy

Service Design

Object-Oriented UX (OOUX)

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©2022 by Clara Shushunov

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